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Getting Answers
Account Information Page
FSA Claims
Accounts
Profile
FBMC Interactive Benefits
Personal Identification Number (PIN)
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Getting answers to many of your Flex Spending Account questions is now easier than ever. FBMC Customer Service offers you a variety of resources to make inquiries about your Flex Spending Account (FSA).
Account Information Page
FBMC’s Account Information Page provides comprehensive details on your FSA.
Click on the Online Account Information button on the Flex Spending Account home page and you will be able to access FBMC’s Account Information Page. Answers to many of your questions can be obtained by using the navigational tabs located along the top portion of the main page. You’ll be prompted to enter your Social Security Number (SSN) and Personal Identification Number (PIN). After this login, you can check your account status and more.
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FSA Claims
Not only can you check the status of your claim, but you may also download forms and get more information about mailing and faxing your claim to FBMC.
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Accounts
View your account balance and contributions. You may also view monthly statements and review your transaction history.
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Profile
Change the e-mail address FBMC has on file, complete your online registration, or select a new PIN.
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FBMC Interactive Benefits
You can reach FBMC’s 24-hour automated phone system, Interactive Voice Response (IVR), by calling 1-800-865-FBMC (3262). This system allows you to access your account information anytime. By following the voice prompts, you can find out a great deal of information about your account.
- Current Account Balance(s)
- Claim Status
- Mailing Address Verification
- Obtain FSA Reimbursement Request Forms
- Change Your PIN
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Personal Identification Number (PIN)
To access both the FBMC Account Information Page and the Interactive Voice Response (IVR) system, all you need is your Social Security Number (SSN). The last four digits of your SSN will be your first PIN, whether using the Web site or the IVR system. After your initial login, you will be asked to register and select your own confidential PIN to access both systems in the future. Your new PIN cannot be the last four digits of your SSN. If you forget your PIN, click the “Need Help?” link for help or you may reach a Customer Service Representative at 1-800-342-8017.
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